Quotes, Slots, Commission Openings and Timelines

Quotes

• Quotes will be taken before commission slots open or will remain open for longer periods of time. See our website tabs to view the quote form. The quote form will be published there or on social media when it is actively accepting new quotes.                             

• Quotes can take between 3-7 business days to be sent back to the commissioner. Once sent back, they can be accepted or declined from the email sent. Declined quotes will be removed from the system and a new quote request must be submitted by the individual.

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Slots and Commission Openings

• Commission openings happen roughly 3-4 times a year. Between 4-7 slots will be taken each round depending on current queue status. Commission opening times can NOT be guaranteed by Astris Fursuits until an announcement has been made.

• Once commissions are open, they must be submitted via Google Form posted on social media platforms. All commission applicants must have a valid quote number provided to them by Astris Fursuits.

• Acceptance and Declined emails will be sent out once commissions have closed. Valid quote numbers can be used in multiple commission openings if the commission was not accepted previously.

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Timelines

Turnaround times can vary depending on circumstances regarding health or upcoming events. Communication will be made with the client to ensure that turn around times remain short.

 

Please see the current estimated timeframes for how long a commission will take once work has officially started:

                                                                                                                             

 

 

 

 

 

*Note: These are ESTIMATIONS ONLY! Work times may increase due to unforeseen circumstances or character complexity*

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Commissions will be added to the working queue after payment has been made in full or payment plan has been completed. To view the working queue, please see our Trello page located here: https://trello.com/b/ISQUSTU0

 

Style Elements and Buyer Expectations

What our style includes

All commissions will follow our toony style which includes:

• 3D Printed Follow-me eyes with dye sublimated Mesh

• Magnetic Eyeliner (Eyelids can be purchased as an add on)

• 2-Part foam cast or upholstery foam carved head base

• Static jaw with plush teeth and Velcro tongue.

• Upholstery or EVA foam ears and wings

• Plush sock-paw style feetpaws with textured EVA foam soles

• Half lined plush handpaws

• Plush style tail

• Sewn in bodysuit lining with zippers installed for padding removal.

• Zip-on tail and feetpaws.

• Our signature bodysuit style

 

What we will not do:

• 3D printed head-bases (PLA, TPU, PETG, ABS, etc.)

• Movable Jaws

• Electronics built in or removable electronics

• Detailed airbrushing

• Realistic style heads

 

Accessories (Earrings, Collars, Hats etc.)

Piercings like earrings, plugs, nose rings and tongue piercings will be included in your commission if they are present on the reference sheet. Colours of these accessories will be subject to availability of materials.

Hats, beanies and collars even when included in the reference, will not be included in the commission. Please enquire about these accessories prior to your commission starting.

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Buyer Expectations and Quality Disclaimer

Astris Fursuits will do our best to deliver a product that meets your expectations that have been discussed before construction has begun. Our fursuits are handcrafted with each product being unique. Please expect some imperfections in symmetry and glueing. Repairs will be available at some events. Please reach out if you are requiring repairs.

We will not replicate the style of a previous suit of ours and we will not replicate the style of another maker.

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Material Availability and Variances

We will do our best to find materials that will match your character as closely as possible. When materials are unavailable while production is in progress, the commissioner will be notified, and the commission will be placed on hold while waiting for materials to come back in stock. The commission will be resumed once the stock has been purchased to finish the commission.

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We will try our best to colour-match fur to the colours of the character. Not all colours will be an exact match for all characters. This will be discussed with the commissioner before fur is purchased for the commission. The buyer understands and acknowledges that there are no returns due to colour variances after the commission is complete and that the variances in colour have been made known to the commissioner.

 

Denial of Service and Termination of Contracts

Cancellation initiated by Astris Fursuits

Astris Fursuits reserves the right to deny service and terminate a client contract at any time without reason. Denial of service and termination of contract will occur if any of the following are met:

• Commissioner not behaving in a civil or professional manner.

• Attempts to harass, bully or intimidate Astris Fursuits or any contractors or suppliers associated with Astris Fursuits

• Stalking, non-consensual contact or physical abuse at events directed towards Astris Fursuits or any contractors or suppliers associated with Astris Fursuits

• Commissioner is found to be under the age of 18.

• Commissioner found to be a dangerous member of the community or to public due to grooming or sex, hate or violent crimes.

• Payment is overdue and no contact has been received from the commissioner.

If the commission is cancelled by Astris Fursuits for any reason above, the client will be refunded. The 30% deposit will be kept for any work started and the work will be destroyed and materials repurposed.

 

Buyer Initiated Cancellation

A commissioner can cancel their order before production with all payments except the non-refundable deposit refunded to the commissioner. Once a suit has begun production, Astris Fursuits will determine how much of the cost will be refunded to the buyer based on the commission's progress. If a buyer cancels after the commission is complete, no refund will be returned to the buyer.

A commissioner will never receive any unfinished product, pattern or other product regarding construction of the project from Astris Fursuits

 

Payments and Payment Plans

Payment Types

Astris Fursuits accepts payment via Bank Transfer if the commissioner resides in Australia. Payments for international commissioners are taken via PayPal or Square.

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Payment and Plans

• A 30% non-refundable deposit is required to secure a place in our queue and once payment is made in full, progress will begin on your commission. Commissions paid in full will have priority over those who require a payment plan.

• Payment plans can be made in 3 different ways. A 50/50 split of the total amount or a 6-month plan after deposit.

• If you are unable to make a payment or your situation changes, please contact us at least a day before payment is due and we will respond to you ASAP. If you miss a payment without warning and do not respond after we have contacted you, we reserve the right to put the order on hold or cancel the order entirely. All payments except for the non-refundable deposit will be refunded.

 

Product Delivery

Shipping

• Shipping/Delivery is not included in the quoted price of a commission. A shipping quote will be made, and payment must be paid fully before the product is shipped. A payment plan can also be set up if necessary.

• Shipping within Australia and Internationally will be provided by Australia Post. If you’d prefer another company, please let us know and we will be happy to accommodate.

• If two or more boxes are required for your commission, you will be notified. Astris Fursuits is not responsible for shipping times or shipping costs for any package sent to or from us.

• Any Tariffs or import taxes are required to be paid by the commissioner.

• All shipments will be insured for their full value, and their full value will be listed on any international paperwork that must be submitted with the shipment. Astris Fursuits will not deceive shipping companies and customs officials by giving incorrect information on shipping labels.

 

Incorrect Product Delivery

If the incorrect product is delivered to the buyer, Astris Fursuits will resolve the issue and will return and send the correct product to the commissioner.

If the product is damaged by the unintended recipient, the individual will compensate for the repairs of that product that is not their own. This does not apply if the product is damaged by any shipping companies.

 

Warranties, Repairs and Refurbishments

Warranties

• The product is protected from damage or construction errors for 30 days from the day the product is shipped. It is the responsibility of the buyer to check the product for defects upon arrival and should notify Astris Fursuits if any defects are apparent and we will happily fix these issues for you. Detailed pictures of the product are taken before shipping as proof of the product's current state before shipping.

• Any damages made by the buyer within 30 days are not subject to warranty and will not be fixed by us. A product damaged by the shipping company is not covered by our warranty. Please contact Astris Fursuits for instructions on submitting an insurance claim.

• If a product has been used for any sexual activity, the product is void of its warranty and is ineligible for repairs until it is cleaned in its entirety by the commissioner.

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Repairs and Refurbishments

• Astris Fursuits will accept repairs, refurbishments and adjustments from suits made by the company. Refurbishment of products made by Astris Fursuits is both upon request and is based on the condition of the product. If the product is too damaged or old to be safely refurbished, a new product is recommended.

• When sending your suit to Astris Fursuits, the product MUST be cleaned. A suit that is not clean WILL NOT be worked on and will be shipped back to the client at their expense to be cleaned. Astris Fursuits will not clean fursuits for clients under any circumstances. 

 

Miscellaneous

Confidentiality

Astris Fursuits will not give out any private information to any third parties for anyone’s gain or for a company to gain from.

The commissioner’s payment status will be posted on the card on the Trello queue linked above. No legal names, banking or payment information or payment amounts will be listed on the public queue.

 

Our techniques are also kept confidential and Astris Fursuits reserves the right to disclose this information to buyers or other third parties. You may not deconstruct a product by Astris Fursuits in its entirety. Product repairs done by the commissioner or a third party are permitted.

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Trademarks and Copyright

Astris Fursuits WILL NOT accept a commission of a character that is owned by another company, trademarked, or protected by copyright. We will also not accept a commission of someone else’s character that rightfully belongs to them.

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AI Policy

Generative AI images will not be created by Astris Fursuits for reasons such as referencing, design or other reasons. As such, Images generated by AI by the commissioner will not be accepted by Astris Fursuits for the same reasoning.

Astris Fursuits does not permit the use of their products to be used to train generative AI.

 

Terms of Service Updated: 19/05/2026